Shaw Business SmartVoice – A flexible comprehensive phone solution built for your business.

Shaw Business SmartVoice is an enterprise grade, cloud-based, communication solution built with small, medium, businesses in mind. A fully managed, flexible and feature rich communications system. Choose how you want to answer your calls, selecting from your desk phone, mobile device or computer. Mobile applications allow increased flexibility of communication on the go, meaning you’re always connected to your business, from wherever you are.

Communication unified across your business

Answer your important calls effortlessly

Multi-ring enables your office phone to ring at the same time as other assigned numbers or devices, so no important call goes unnoticed.

Provide exceptional customer service with auto attendant. Your callers are greeted with a professionally recorded message that directs their call to the right recipient.

Mobilize your workforce

Easily transition phone calls between your office phone and cell phone, with the press of a button.

Arrange a video call, chat or share documents with ease, meaning remote collaborative work can be done easily.

Focus on your business, not your voice solution

Add or remove seats, paying only for what you need, with no hardware costs or fixed infrastructure costs.

Automated agent updates delivered from the cloud service ensures the newest information is downloaded to the devices and is always up to date.

Unified communications features


Instant Messaging

Cut down on email clutter and voicemail by having instant chats.



Know the status of coworker’s availability, be in control of when others can communicate with you


Multi Conference

Instantly connect without booking resources, create a team conference by bridging up to six users into a single conference call.

3 Users




3 Users

Desktop Sharing

Increase office collaboration by sharing your work with coworkers.


Call Pull

Have the freedom to leave your desk, move a call from one device to another without having to place the caller on hold.

 Between desk phone and PC/Mac softwareBetween PC/Mac software and smartphone app 

Mobile App

Accessibility on iOS and Android mobile device and tablets.


Video Conferencing

Feel like you’re working in the same office as remote coworkers with face to face collaboration.



Online Portal

No need to be in the office to make changes to feature and setting, make changes from anywhere you access the Internet.

Shaw Business SmartVoice Features




Do not Disturb

Stay focused on important tasks, direct calls automatically  to voicemail or to a fellow coworker.


Network Based Preferences

Have less to remember. Speed dials, previous inbound and outbound calls and more are not just at your desk phone, but any phone you log into thought the office or any device you use with Shaw Business SmartVoice Client.

Voicemail to Email

Never miss a call, be notified and listen to voicemail via email.

On Hold Messaging

Upsellcustomers with custom messaging, or entering them with music while they wait.




Meet Me Conference

Connect with coworkers and customers from anywhere, anytime with dedicated conference line that handle large group of participants.


Auto Attendant

Ensure important clients are not left to voicemail, forward calls seamlessly to employees or departments.


Call Queuing

Answer customer call in the order they were received, which helps minimize busy signals and unanswered calls.


Reception Console

Increase professionalism and ensure calls aren’t missed with a full receptionist solution including busy lamp field shared call appearances and online web portal.

Separate receptionist package available

Call Recording

Record, store and playback calls for tanning, compliance or quality purpose.